We’re here to help you get the most out of your FeroGear gear. Whether you have a question about a product, need help with an order, or want to share your latest catch — we’d love to hear from you.
How Can We Help?
Order Support
- Order Status: Log in to your account to track your order in real time.
- Shipping Questions: We offer free standard shipping on orders over $50 within the US. Most orders ship within 1-3 business days.
- Order Changes: Need to modify a pending order? Contact us ASAP — once an order enters processing, changes may not be possible.
Returns & Warranty
- 30-Day Returns: Unused items in original packaging can be returned within 30 days of delivery.
- 1-Year Warranty: All FeroGear products are covered against manufacturing defects.
- View full Returns & Warranty Policy
Product Questions
- Sizing & Fit: Check the size chart on each product page for detailed measurements.
- Product Care: Each product ships with care instructions. You can also find care tips on our product pages.
- Availability: Out-of-stock items will show a “Back in Stock” notification option on the product page.
Contact Us
The fastest way to reach us is by email. We respond to all inquiries within 1-2 business days.
| Channel | Details | Response Time |
|---|---|---|
| orders@ferogear.com | 1-2 business days | |
| My Account | Order history & tracking | Real-time |
FAQ
How do I track my order?
Log in to your account and navigate to “Orders.” You’ll find tracking information for each shipped order. You’ll also receive a shipping confirmation email with a tracking link.
Can I change or cancel my order?
If your order hasn’t been processed yet, we may be able to make changes or cancel it. Email us at orders@ferogear.com with your order number as soon as possible.
Do you ship internationally?
Currently, we only ship within the United States. We’re working on expanding to additional countries — stay tuned!
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and other payment methods available at checkout.
How do I initiate a return?
Email us at orders@ferogear.com with your order number and reason for return. We’ll send you a Return Authorization and instructions within 1-2 business days. See our full Returns Policy for details.
My item arrived damaged. What should I do?
Contact us within 7 days of delivery at orders@ferogear.com with photos of the damage and your order number. We’ll arrange a prepaid return and send a replacement or full refund.
Business Hours
Our customer service team is available Monday through Friday, 9 AM – 5 PM (EST). Emails received outside business hours will be answered the next business day.